AI customer service and AI Agent
for every conversion chance
Short on staff, missing replies, and losing deals? iDeal is a cross-platform AI service system and AI Agent for SMEs that handles LINE/FB/IG conversations around the clock and highlights purchase intent before deals slip away.
Launch your AI support system in three steps
No technical background required. Connect your channels, configure AI, and start serving customers in minutes.
Connect your channels
Connect LINE, Facebook, and Instagram into one backend in minutes.
Shape your AI persona
Define role, tone, and company context so replies feel natural and on-brand.
Auto-alert high-intent leads
AI replies 24/7, scores intent, and alerts your team when a lead is ready.
Omnichannel AI support features in one place
From message consolidation to sales conversion, iDeal covers the full AI service workflow.
Unified LINE, Facebook, and Instagram support
One inbox for LINE, Facebook, and Instagram conversations
AI replies powered by Gemini and ChatGPT
Switch between AI and human support instantly
Manage every social channel from one workspace
One-click human handoff
AI handles the front line while human agents can jump in whenever needed.
Customers get natural AI replies on the channels they already use
Whether customers message on LINE, Facebook, or Instagram, AI responds instantly with a natural conversational flow.
LINE
Facebook Messenger
Instagram DM
AI intent analysis and sales reports
AI distinguishes curiosity from genuine purchase intent
Report the hottest opportunities so sales can follow up first
Data-driven service operations
Understand demand by hour so staffing and response planning become more precise.
Gemini and ChatGPT powered AI Agent and knowledge base
Customize role, company info, knowledge, and tone
Build knowledge once and reuse it across teams
Analyze recurring issues and customer concerns
Reduce AI cost with batching and summarization
AI helps customers complete forms and alerts staff
Operations and efficiency tools
Keep complete history so new staff can take over fast
Reminders prevent missed replies
Send satisfaction surveys automatically
Role-based permissions keep settings secure
SaaS delivery means no server maintenance
The data proves AI service works
Leading research and enterprise case studies show strong gains from AI-driven service.
Visitors using chat convert 2.8x more often
— Forrester Research
Buyers using chat spend 60% more on average
— Bold360 / LogMeIn
Verizon saw nearly 40% sales growth after deploying AI service
— Reuters, 2024
Frequently asked questions
What teams often ask about iDeal
We currently support LINE official accounts, Facebook Pages via Messenger, and Instagram business / creator accounts via DM, all inside one inbox.
Basic setup can be completed in about 30 minutes. We also provide onboarding and advanced consulting if you want to fine-tune reply quality.
You can keep adjusting knowledge, role, and tone settings, and use the stored conversation history to keep improving performance.
Yes. AI handles routine conversations, and human staff can step in instantly when needed.
Conversation data is encrypted and protected by role-based permissions and audit visibility.
We use a flexible SaaS subscription model with multiple plans based on your scale and needs.
Yes. We offer a 14-day free trial so you can validate the workflow before committing.
No. iDeal is delivered as a cloud SaaS product, so we handle the infrastructure and maintenance.
The standard product focuses on service conversations, while custom integration support is available for ERP, CRM, or other system requirements.
Ready to let AI catch every customer for you?
Try iDeal now and let your team focus on what matters most: closing business.