An AI customer service system and AI Agent built for SMEs, with omnichannel LINE, Facebook, and Instagram messaging, automated replies, and lead-intent analysis.
「I used to be too busy serving clients to touch my phone, then I still had to reply to messages until 2 a.m. After adopting iDeal, AI schedules everything for me, and now I can finally eat dinner properly.」
Ms. Lin，Taiwan business owner
92% booking automation
Result after adoption
「Phones ringing during repair work used to be a headache. AI now handles status checks and quotes, and even tells me who is urgently ready to book. The shop runs far more efficiently and revenue has clearly improved.」
Mr. Chen，Taiwan business owner
35% revenue growth
Result after adoption
「Pet parents are often most anxious at night. I used to see those midnight messages only the next day, after the customer had already chosen another shop. Now AI captures every booking around the clock and repeat visits have grown sharply.」
Manager Huang，Taiwan business owner
60% repeat-customer growth
Result after adoption
「The nonstop front-desk calls were exhausting our staff. AI filters out half of the routine inquiries, so the team can focus on in-clinic guests. Service quality improved and results followed.」
Director Chang，Taiwan business owner
50% less front-desk pressure
Result after adoption
「Peak hours used to be chaos and missed calls meant lost bookings. Now AI handles reservations 24/7, even for midnight next-day bookings, and table turnover has clearly improved.」
Owner Wu，Taiwan business owner
45% reservation growth
Result after adoption
Do not waste valuable time on low-intent inquiries. Gemini and ChatGPT powered iDeal workflows separate casual questions from real buying signals and prioritize the hottest leads.
Powered by Google Gemini and ChatGPT to analyze tone and keywords automatically, then label purchase intent with precision.
If AI detects a high-intent lead that has not yet received a human reply, the system sends a strong reminder so no golden chance is missed.
Conversation history and AI training logic stay preserved, so new team members can take over quickly without breaking service quality.
Let AI handle repetitive replies, so your people can focus on the warm, human value of service and actually leave work behind after hours.
Stop jumping between LINE, Facebook, and Instagram. One inbox handles every inquiry and lifts team efficiency dramatically.
AI handles nights and holidays automatically so no lead is missed, and your team does not need to watch phones all the time.
When a human takes over, AI has already prepared customer background and tone context for a smoother, more professional handoff.
